HPE, Dell Point the Finger at Western Digital

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Not patched by Oct 2020? Your drives could get bricked…

Quite a few Sound-Condition Drives (SSDs) made by SanDisk experience from a flaw that can see them wiping out every little thing stored on them at 40,000 hours (4 a long time) — with HPE today joining Dell in naming SanDisk operator Western Electronic as dependable for the bug, which has observed technique administrators scramble to find and repair impacted servers.

Neglecting to get a firmware repair in “will consequence in travel failure and details decline at 40,000 hours of operation and involve restoration of details from backup if there is no fault tolerance, these as RAID or even in a fault tolerance RAID mode if much more SSDs are unsuccessful than can be supported by the fault tolerance of the RAID mode on the reasonable drive” HPE stated.

It included: “After the SSD failure happens, neither the SSD nor the details can be recovered. In addition, SSDs which ended up put into provider at the same time will very likely are unsuccessful approximately at the same time.” (Numerous professional groups will build stacks with non-sequential serial figures and storage products and solutions from diverse vendors, but that’s not often easy…)

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HPE guidance for buyers posted on March twenty stated that dependent on its investigation of when servers equipped with the SanDisk SSDs begun transport, buyers should not experience troubles right before Oct 2020 providing conclusion-consumers a great deal of time to make the significant patch right before their drives get bricked. Other OEMs are very likely to be impacted.

(Laptop or computer Business enterprise Critique has not still observed any even more shopper advisories. If you got just one from a different server vendor, get in touch with our editor…)

Hey, Western Electronic: Many thanks for That

Now naming Western Electronic for the 1st time (an previously statement had just cited a “Solid Condition Generate producer), HPE informed Laptop or computer Business enterprise Critique in an emailed statement: “HPE was notified by Western Electronic of a producer firmware defect in sure SAS SSD versions utilised throughout the market.

“Because this defect only triggers travel failure right after 40,000 hours of operation, no HPE buyers are in danger of failing for various months. HPE has obtained Serial Quantity data on the drives delivered to HPE buyers, and we are actively reaching out to all those buyers and to give updated firmware.”

Western Electronic did not answer to requests for comment. The enterprise previously informed Blocks and Storage that, “Per Western Electronic corporate coverage, we are not able to give feedback about other vendors’ products and solutions. As this falls inside of HPE’s portfolio, all connected products thoughts would ideal be tackled with HPE right.” (Which, presented it is finally a Western Electronic products flaw, appears un-chivalrous…)

SanDisk SSD Bug: Dell Told Shoppers in February

Demise bug appears at four-a long time.

Dell meanwhile notified its buyers in February, emailing them  to say that it had “identified a potentially significant challenge in which sure reliable state drives might encounter failure and opportunity details decline due to an challenge with the drives’ firmware, the drives might are unsuccessful right after roughly 40,000 hours of utilization.”

SanDisk drives ranging from 200GB to 1.6TB are comprehended to be impacted. These can be identified in a sprawling array of Dell and HPE servers: both of those providers have furnished consumers with a complete checklist of impacted products and solutions.

HPE has made Linux, VMware, and Windows scripts out there which conduct an SSD travel firmware check out for the 40,000 electrical power-on-hours failure challenge, as has Dell, which pointed the finger at SanDisk design figures LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0200WM, LT0400WM, LT0800WM, LT0800RO and LT1600RO.

Attentive methods administrators need to have tiny difficulties determining the servers impacting and patching them in a ideally bug-no cost fashion, but the challenge is aggravating for important OEMs like Dell and HPE which face acquiring to detect and notify all impacted buyers — and which will no doubt acquire the brunt of any criticism.

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